Month: February 2020

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Work experience proves to be a fortnight to remember for Dylan

Millfield Science and Performing Arts College student Dylan Merrick spent two weeks at Fleetwood Town as part of his work experience.

Dylan, a huge Fleetwood Town fan and keen sportsman, contacted the club to see whether he could complete his work experience at Highbury.

The 15-year-old worked in the ticket office, club shop and the administration office with the commercial team throughout the week, before finishing it off with Wayne Bibby, the club’s Supporters Liaison Officer.

As a reward for all his hard work, Dylan was given the chance to meet Fleetwood Town head coach Joey Barton before the Peterborough United match, as well as access to the dressing room to meet his idols.

“I really enjoyed my work experience at Fleetwood Town,” said Dylan. “It was an amazing opportunity that I’m really grateful for, and I’ve benefited from it hugely. I’m so much more confident speaking to people I don’t know, and going to different places on my own, working independently.

“After spending two weeks behind the scenes at Highbury, there is now no doubt in my mind that I want to work in sport, whether it’s coaching or refereeing.”

Fleetwood Town Chairman Andy Pilley, said: “It’s been fantastic to see four such conscientious and confident young people carrying out their work experience at Fleetwood Town. Myself and everyone at the club have been impressed by their work ethic and maturity, and we may even have identified some future staff!

“I’d like to wish Dylan all the best with the remainder of their studies and thank him for his hard work over the last two weeks.”

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Matchday experience transformed through innovative payment technology

Fleetwood Town have revolutionised their fan experience by teaming up with Card Saver to install innovative point of sale technology throughout Highbury Stadium and Poolfoot Farm.

Card Saver, one of the UK’s fastest-growing card payment processing providers and the club’s official Back of Shirt Sponsor, recently partnered with Bleep UK PLC, so they can provide their customers with unrivalled choice and the latest in payment technology. 

After receiving positive feedback from customers using the new Bleep technology, Card Saver thought it would be a great opportunity for Fleetwood Town to update their payment technology and improve their customer experience, and they have project managed and delivered the install from start to finish. 

Bleep UK PLC are the EPOS experts when it comes to stadia and entertainment environments, with a proven track record deploying easy to use, intuitive and reliable EPOS solutions that really make a difference. 

Card Saver has installed Bleep’s award-winning EPOS systems across the entire retail, catering and hospitality areas, and as well as increasing speed of service, reducing queues and improving the match day transactional experience, the terminals display customer facing videos on which the club can run special offers, news and engaging content at the point of sale. 

Card Saver have provided Fleetwood Town with a payment solution for use during hospitality in the Parkside Suite. Designed to be carried by waiting staff at all times, bills can be produced immediately, printed and fully itemised for the customer to view at the table, as well as having the ability to process the card payment there and then.

The club will also benefit from an advanced cloud-based back office software, Web Back Office (W-BO), which enables real-time sales reporting and stock control. W-BO allows for fast and efficient price and product changes and the ability to view in-depth metrics and analytics, with a full suite of reporting, in addition to the matchday stock control function and cash offices features. 

The club shop’s EPOS system has been linked with the eCommerce store, which means that all online sales and stock levels for the club shop report into W-BO, giving management a full, clear and accurate picture of exactly what’s going on at all times. 

Andy Pilley, Chairman and owner of Fleetwood Town, said: “We’re always looking for ways to improve our service, and the new technology installed by Card Saver has transformed the match day experience.  It’s really pleasing that the feedback from both customers and staff has been fantastic.” 

“The turnaround was so quick at the last home game,” commented Phil Davies, Facilities and Operations Director at the club, who is highly impressed with the new technology. 

“Often there can be lengthy queues at the kiosks within the concourse area, but I’ve never seen them so low, and I’m sure it’s down to the transaction speed of the new tills.” 

Gordon Bolton, Managing Director of Bleep UK PLC, said: “One of the biggest frustrations for football fans up and down the country is queuing for food and beverages on a matchday – something Bleep’s innovative point of sale technology is already helping to reduce at Highbury.

“Our stadium solution also improves service and increases spend per head, whilst driving revenue across concourse, hospitality and retail areas. 

“We are delighted to be working with this ambitious, forward thinking club and this is just the beginning of an exciting partnership between Fleetwood Town FC and Bleep.”

If you’re interested in transforming your business through the latest payment technology, click here

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School skills boost thanks to new partnership with Cod Army Chairman

Fylde coast entrepreneur and Chairman of Fleetwood Town Football Club, Andy Pilley, has pledged his support for local special school, Highfurlong, through the launch of an exciting new partnership. 

After seeing the staff and students of Highfurlong in action during a recent visit to the school, Andy spotted the opportunity for his various businesses to help out in a number of ways, such as providing the unique chance for students to boost their knowledge and employability skills.   

Andy and his team will also be providing bespoke sport and fitness sessions at the club’s state of the art training and community facility, Poolfoot Farm, plus offering support with design and marketing of the Highfurlong gift shop and other fundraising activities.   

Highfurlong School, which is rated ‘outstanding’ by Ofsted, delivers education and care to children and young people with a wide range of physical, medical and neurological conditions aged between two and 19 years old. 

Andy wanted to not only provide students with fun experiences, but also the chance to learn key skills they can transfer to the workplace, which is crucial especially as they reach the end of their school careers.   

They will have the opportunity to experience the world of work through placements at Poolfoot Farm and BES Utilities, and members of staff from a range of departments at BES have already shown a keen interest in delivering careers talks at the school. 

Students will also be able to take part in workshops during their enterprise class, such as logo design with the Marketing Team at Card Saver, where they can get their creative thinking caps on and contribute to the design of a new logo for their on-site shop, The Gift Box. 

In addition, the whole school will be invited to take part in an exciting competition to raise awareness of energy efficiency. 

“I was hugely impressed by the facilities at Highfurlong, but what struck me most of all was the warm welcome we received from the students and staff,” said Andy. 

“I’m delighted to launch our partnership, which will enable my various businesses, including the football club, to get involved and support this fantastic school and the amazing pupils.  I’m really looking forward to getting to know everyone more over the coming months.”    

Neill Oldham, Headteacher of Highfurlong, said: 

“We are really excited to welcome Andy and his team, and have genuinely been blown away with all the opportunities they are able to offer our pupils. 

“It has been our pleasure to welcome key members of Andy’s team into the school and to receive their positive input. This collaboration has opened the door to many new opportunities for our learners, including a brand new football team kit for our newly formed team, the use of the amazing facilities at Poolfoot and at Highbury, and most importantly the access to a wide range of work experience activities.” 

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